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طراحي و محاسبه شاخص هاي اندازه گيري بهره وري در
معاونت توسعه مديريت و منابع
این مقاله 38 صفحه می باشد.
بررسي سيستم اندازه¬گيري عملکرد
در بيمارستان فيروزگر شهر تهران- 1382
Performance Measurement System Survey in Phiroozgar Hospital In
Tehran-1382
چکيده
مقدمه:
نتيجه¬گيري:
کليد واژه¬ها: اندازه¬گيري عملکرد، بيمارستان، اندازه¬گيري، عملکرد، سيستم.
Performance Measurement System Survey in Phiroozgar Hospital In
Tehran-1382
Abstract
Introduction: Hospital's owners should make wise decisions for
maintaining their performance in desired level and surviving; therefore,
they are needed to evaluate and measure their performance and get
information about their hospitals, but main methods of performance
measuring in hospitals precisely; therefore, researching is needed in
this context. This researching is done to review performance measurement
system in Firoozgar Hospital in 1382.
Research Methodology: The research was done cross sectional. After
searching the subject in books and articled and also internet, the
researcher divided the performance measurement system into two parts:
the requirements performance measurement system, and the characteristics
performance measurement system. In order to measure the aforementioned
factors a questionnaire and a checklist were prepared and distributed
among 38 staff from different wards of hospital. It was done after
determining their validity and reliability. Finally, according to the
collected information, a framework for performance measurement system
was proposed.
Finding: The finding of the research are presented in 21 table.
According to checklist which 40% (28items out of 70) of total items
related to the characteristics and of performance measurement system was
available. According to the questionnaire, communication system whit
score 59(82%) is in the best position and the key processes whit score
43(60%) and payment system whit score 45(62%) have been in the weakest
position.
Conclusion: According to the weakest point of the existing condition of
the performance measurement in the Firoozgar Hospital, there is
recommended a plan that by utilizing it we will help the problem solving
performance measurement system and through providing comprehensive
information about finally, it will lead to improvement in hospital
performance.
Keywords: performance measurement, hospital, performance, measurement,
system.
مقدمه:
روش پژوهش:
يافته¬هاي پژوهش:
جدول شماره 3) مقايسه اندازه گيري عملکرد سيستمهاي بهداشتي درماني کشورهاي
تحت بررسي
بحث و نتيجه¬گيري:
به طور کلي نقاط ضعف اندازه گيري عملکرد در بيمارستان مورد مطالعه را
اينگونه مي توان بيان نمود:
اصول و توضيحات لازم در خصوص الگوي پيشنهادي در ذيل آورده شده است:
منابع
1- Hurst, J & Hughes, M. “performance measurement and performance
management OCED health systems”. Organization for economic co-operation
and development, 2001.
2- فيض زاده، علي ،بررسي نحوه عملكرد بيمارستان ،هزينه اضافي يا سود دراز
مدت ؟ خبر نامه موسسه تحقيق وتوسعه پژوهشگران سلامت ،شماره اول ،آبان 80
3- Lichiello, Patricia. “Turning Point, Collaborating for a New Century
in Public Health”. Guidebook for Performance Measurement. December 1999.
4- Department of Planning and Budget, Performance Measurement, September
28, 2000Virginia - www.state.va.us/dpb
5- Arterly, w.(2001). the performance-based management hanbook ,
Establishing an integrated performance measurement systems,DOE,USA.
6- Samson, M, Lemma NM. “Development of construction contractors
performance measurement framework”. Department of Construction
Technology and Management, University of Dar es Salaam, Tanzania, 2003.
7- Baldrige National Quality Program, Health Care Criteria for
Performance Excellence, 2002. www.quality.nist.gov
8- Mann & Welch, through: http://www.bpir.com, 2001.
9- شوراي مشترک اعتبار بخشي سازمان ها و مراکز بهداشتي و
درماني(بيمارستانها)(JCAHO ) ."استانداردهاي مميزي و اعتبار بخشي بيمارستان
سال2000 "، ترجمه صدقياني، ابراهيم تهران، مؤسسه عالي پژوهش تامين اجتماعي،
1382.
...
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